Company

• Press Room

• - When Good Service is Fair Service

  FMG examines the utility of assessing customer satisfaction with call center service encounters from an equity theory perspective as part of a symposium on Service Behaviors and Customer Reactions: Justice, Satisfaction, and Loyalty.More

• - The Impact of Racial Identity

  FMG chairs discussion on the impact of racial identity on organizational attraction and perceived racial discriminationMore

• - Panel Conditioning Effects

  FMG to present an examination of panel conditioning in an advertising tracking study with cross-sectional designMore