News

Stay in the loop with company updates and insights from our talented team.

/categories/client-work/

The Risks of Copying and Pasting: Health Technology, Human Error, and User Experience Design

user experience / client work / health / technology / featured
If you use any kind of word processing software, chances are you are pretty familiar with the copy-and-paste functions. Using them is an easy way to avoid retyping the same information, and you probably do it without a second thought. But when it comes to electronic health records, copy-and-paste functions can potentially lead to errors in health records, putting patients at risk. On the one hand, copy-and-paste functions are vital in helping health care professionals save time and document all necessary patient information; but these functions can lead to substandard health records if providers copy and paste the wrong information, fail to update information after copying and pasting, or copy and paste extraneous information. FMG recently completed a study to examine the ways in which... more
0

Creating Usable Personas

client work / usability / user experience / blog
UX practitioners use many tools to evaluate websites and apps. Utilizing a variety of tools is what UX research is all about! Give a UXer a webpage and voila! In no time they can evaluate a webpage with any number of their tools. When the evaluation is complete, the end product is a detailed list about what works well and what does not work well from the end user’s perspective. Common UX evaluation tools include usability heuristics, eye tracking, think aloud protocols, personas, and focus groups. Normally, UX research is focused on the use of these tools to evaluate other products. What happens then when you don’t need to fix a broken website and you actually need to fix one of the tools you... more
0

Answering a Big Question with a Small Sample: Estimating the Size of the Overseas Citizen Population

client work / market research / military research / research design / voting / blog
The Defense Department’s Federal Voting Assistance Program (FVAP) is charged with ensuring that active duty military and U.S. citizens residing overseas have the opportunity to vote is U.S. elections. While the U.S. government keeps track of the size and location of active duty military, similar information is not available for overseas civilians. In an attempt to address this lack of information about this important population, FVAP tasked FMG with developing estimates of the size of the overseas civilian population by country. In this blog, I will briefly discuss the approach FMG used to develop these estimates as well as the results. It is FMG’s hope that general approach described here can provide guidance to researchers who face similar problems with respect to developing predictive models... more
0

Totes Ma Goats: With invasive species month ending, goats join the cause.

client work / current events / social marketing / blog
USDA’s Animal and Plant Health Inspection Service (APHIS) declared April as Invasive Plant Pest and Disease Awareness Month and asked that people join a fight they can’t win alone. In one Michigan county, APHIS will have some unlikely helpers too – goats! Starting next month, goats will graze on invasive species as part of a parks department pilot program. Though experts have deemed invasive species a serious risk, many laypeople don’t think invasive species are particularly dangerous or relevant (and thus don’t allocate many if any resources to learning about them or reducing them). A lack of public engagement and shared responsibility is problematic given a simple action or uninformed decision can wreak havoc on our environment. For example, a seemingly harmless souvenir... more
0