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Fors Marsh Group Wins NIH Contract to Improve Website Usability

featured / news / health / usability
Fors Marsh Group (FMG) earned a contract with the National Institute of Mental Health (NIMH) under the National Institutes of Health (NIH) to conduct usability testing of the NIMH website. FMG will identify ways to improve the web content, navigation structure, mobile friendliness, graphics, communication tools, and interactive content. The NIMH website serves as the principal resource for communicating and disseminating information about mental health and mental illness, grants, research, and training to the public. "We are excited to partner with NIH on improving the usability of such a critical public resource," said Dr. Brian Griepentrog, FMG’s Senior Vice President of Research. "This work draws upon our extensive health and usability research experience and will be a great effort for both groups." To learn more... more
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The Risks of Copying and Pasting: Health Technology, Human Error, and User Experience Design

user experience / client work / health / technology / featured
If you use any kind of word processing software, chances are you are pretty familiar with the copy-and-paste functions. Using them is an easy way to avoid retyping the same information, and you probably do it without a second thought. But when it comes to electronic health records, copy-and-paste functions can potentially lead to errors in health records, putting patients at risk. On the one hand, copy-and-paste functions are vital in helping health care professionals save time and document all necessary patient information; but these functions can lead to substandard health records if providers copy and paste the wrong information, fail to update information after copying and pasting, or copy and paste extraneous information. FMG recently completed a study to examine the ways in which... more
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