Fors Marsh Group Awarded Contract with IRS

September 2010

Fors Marsh Group was recently awarded a Blanket Purchase Agreement (BPA) to Measure and Improve Customer Satisfaction with the Internal Revenue Service (IRS). The new five-year agreement consists of one base year and four option years.

Under this contract, Fors Marsh Group will focus primarily on collecting, analyzing, and reporting measurements of customer satisfaction through surveys and focus groups. The contract scope also includes a broad range of related research and consulting services including methodological research, market testing, predictive modeling, goal-setting, and training.

 “We appreciate the importance of the IRS’ ongoing research program and are honored to have an opportunity to contribute to the understanding of taxpayer and partner service needs, preferences, and behaviors,” said Dr. Sean Marsh, President of Fors Marsh Group.

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