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Challenge

The Federal Post Card Application (FPCA) and the Federal Write-In Absentee Ballot (FWAB) are two documents that must be completed for U.S. citizens living overseas to cast their absentee ballot in local, state, or federal elections. The government wanted to understand the strengths and weaknesses of the paper and digital versions of these documents and to identify ways the forms could be improved to increase completion speed and information accuracy.

Process

The redesign was carried out by a team of FMG researchers, including a form designer and plain language expert, user experience researchers, and experts in qualitative research methods and voting research. The FMG team gathered background information about the existing forms, created several rounds of prototype forms, and conducted usability testing to make recommendations and iterative improvements on the form design. This research was conducted in close collaboration with personnel from CSG and the Federal Voting Assistance Program (FVAP).

Impact

The final prototypes were designed with a focus on improving the usability of the FPCA and FWAB forms, creating a more intuitive and user-friendly interface, and helping voters provide all of the necessary information to successfully complete the voting process. Because of the five-step evaluation process, the redesigned forms will improve U.S. overseas citizens’ voting experience in future elections.

Partner With FMG

Brian Griepentrog - Fors Marsh Group

Brian Griepentrog

Senior Vice President, Research

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