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Challenge

The Federal Post Card Application (FPCA) and the Federal Write-In Absentee Ballot (FWAB) are two documents that U.S. citizens living overseas must complete to cast their absentee ballot in local, state, or federal elections. The government wanted to understand the strengths and weaknesses of the paper and digital versions of these documents and identify ways the forms could be improved to increase completion speed and information accuracy.

Process

FMG’s team of researchers, subject matter experts, form designers, and plain language experts, conducted a multi-step study. The FMG team 1) held discovery workshops and gathered background information about the existing forms, 2) created several rounds of prototype forms and conducted usability testing, and 3) made recommendations and iterative improvements on the form design. This research was conducted in close collaboration with personnel from the Council of State Governments (CSG) and the Federal Voting Assistance Program (FVAP).

Learn more about FMG AccuForms.

Impact

The final prototypes were designed with a focus on improving the usability of the FPCA and FWAB forms, creating a more intuitive and user-friendly interface, and helping voters provide all of the necessary information to successfully complete the voting process. As a result of the five-step evaluation process, the redesigned forms will improve U.S. overseas citizens’ voting experience in future elections.

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Justin Baer

Justin Baer

Vice President, Public Policy Evaluation

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