Challenge
The U.S. Citizenship and Immigration Services (USCIS) has been involved in an agency-wide transformation to create a culture based on quality, collaboration, and engagement. Furthermore, USCIS recognizes that additional efforts are needed to institutionalize the culture, drive quality output, increase employee engagement and productivity, identify opportunities for growth, and achieve organizational goals.
Process
Fors Marsh Group (FMG) managed and delivered leadership webinars and oversaw the creation of ten new leadership development webinars.
Impact
FMG’s training, development services and expertise ensured that USCIS has a well-prepared and motivated workforce with the ability to fulfill the agency’s mission.
Partner With FMG
