Expert Insights Actionable Advice

From April 11 to April 14, I will be representing Fors Marsh Group (FMG) at the Society of Behavioral Medicine’s (SBM) Annual Meeting & Scientific Sessions in New Orleans, LA. SBM does an excellent job showcasing both groundbreaking basic research in behavioral health as well as applications of this research in communities and policy. I am excited to be presenting my resear ...

In honor of National Public Health Week, it is important to consider the value of a healthy diet. Healthy eating is important for maintaining a healthy body weight, preventing many diseases, and keeping people feeling good and energized throughout the day. Most people agree that having a healthy diet sounds great in theory. However, consumers often report confusion regarding wh ...

Few fields have been as radically transformed by people’s access to the internet as survey research and consumer insight mining. The web has enabled surveys to be inexpensively developed and distributed to people and to substantially increase the number of respondents participating in survey-based research. Social scientists and market researchers alike can now field surveys ac ...

Fors Marsh Group (FMG) opened its second office in Columbus, Ohio, in February to enhance productivity for national and global data collection and processing. The Columbus office will service FMG’s data operations by managing the design, distribution, collection, and analysis of paper, phone, online, mobile, and in-person surveys as well as the associated data technology manage ...

Evidence-based decisions. This phrase has gained popularity in the public sphere, reflecting a desire for people to base their actions on proof that they have a reason to expect a certain outcome. Unfortunately, it is easy to use good data in a bad way, even with the best of intentions. Professionals need to be ever-vigilant not to mislead people with evidence, and consumers of ...

In March, Fors Marsh Group (FMG) launched the Customer Experience (CX) division to address the growing industry demand for improving customer experiences with products, websites, and services. The CX division will offer clients deeper insight into how their customers use their services and will provide clients with solutions to improve the experience and measure their impact. “ ...

At Fors Marsh Group’s (FMG) annual meeting on February 2, FMG leadership highlighted the company’s success in 2017 and goals for 2018. “We are incredibly proud of the success Fors Marsh Group has created for our clients,” said Dr. Sean Marsh, CEO, at FMG’s annual all-hands company meeting. “This success has been fueled by investing in talented people, expanding our market exper ...

Last year, FMG’s user experience (UX) team presented “Exploring the Relationship Between Eye Movements and Pupillary Response from Formative User Experience Research” at the Human-Computer Interaction International Conference. The study examined the relationship between pupil diameter and fixations in the context of a usability task. Specifically, our team used UX-generated dat ...

In February, FMG presented at the Qualitative Research Consultants Association (QRCA) annual conference in Phoenix, Arizona. FMG senior researcher Jon Strohl and I had the opportunity to present to a very engaged and welcoming group of attendees. Our presentation, When Qual Met UX: How to Combine Traditional Qualitative Methods and User Research Approaches to Satisfy Your Clien ...

A recent story of triumph followed by failure told of a man who was arrested after he made over $1 million selling Chuck E. Cheese tokens that he passed off as Bitcoins. The story went viral, although it turned out to be satire. It’s easy to laugh at the idea of gullible people buying cheap metal tokens thinking they are worth thousands of dollars, but the fact is that most peo ...