Jonathan joined the User Experience Research Team at Fors Marsh Group in 2012. In September 2015, Jon was promoted to Senior Researcher. In his role, he leads a team of user experience researchers to conduct usability tests and interviews, build user personas, and create prototypes to help organizations improve and create exceptional websites, apps, forms, and surveys for their users. During his employment with FMG, he has conducted research on: online financial education resources for the Consumer Financial Protection Bureau; mobile device passwords for the National Institute of Standards and Technology; patient, physician, and researcher materials and resources for the National Cancer Institute; tax forms for the IRS; and television rating feedback tools for the Nielsen Company. His research deliverables incorporate data from users' subjective experience, observable behaviors, and eye gazes to provide clients with insightful and actionable recommendations for optimal design.
Jonathan graduated with his M.A. from the Human Factors & Applied Cognition program at George Mason University. At George Mason, Jonathan worked on a variety of human factors and cognitive psychology projects. He was part of a team that prototyped a mobile device user interface aimed to increase pilot situational awareness while taxiing on runways. He was a research manager on cognitive training and aging studies, investigating neuropsychological and neural structural changes in older populations. He also assisted on driving simulator studies, investigating learning interactions with forward collision warnings.